Frequently Asked Questions

Everything you need to know about shopping at the official home of the Australian Open.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship Australian Open merchandise globally. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.

What is your return policy for tournament apparel?

We accept returns within 30 days of purchase, provided the items are in their original condition with all tags attached. Please note that personalized items cannot be returned unless faulty.

Are the products sold here official Australian Open merchandise?

Yes, this is the official online store. All products, including player towels, apparel, and equipment, are 100% authentic and licensed by Tennis Australia.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options such as Afterpay for eligible regions.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. Please contact our customer service team immediately; if the order has not yet been processed by our warehouse, we will do our best to assist you.