Returns & Exchanges
The Australian Open Official Online Shop is committed to providing high-quality tennis gear and apparel, allowing customers to return or exchange items within 30 days of purchase provided they are in original, unworn condition with all tags attached. Please note that certain items, such as personalized memorabilia and hygiene-sensitive goods, may be excluded from our standard return policy.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely pack your official AO merchandise in its original packaging, ensuring all labels and protective seals remain intact.
Label and Post
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location or authorized international carrier.
Refund Processing
Once our warehouse team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing